EspaŮol | PortuguÍs | Contact Us
About Us Hosting Plans Data Center Support Domains

For technical support please use the form below. Insert your order number; you can find this number at the message that you have received after buying one of our products.

On average you will get a Live Human response in 1-10 hours.

The technical support it's available only for our customers.
Order Number*:
First Name*:
Last Name*:


Uploading with FTP

To connect to your website via FTP to upload/download files, you will need an FTP Client like for instance FileZilla. Use it, is Free!

Your homepage should be named index.html or index.shtml. This is the page that will show when someone visits Follow the instructions below to learn how to upload your file.

  1. Run your FTP client

  2. Click the connect button.

  3. Enter as the server name.
  4. Use the user name and password provided in your welcome email in the username and password fields.

  5. Connect

  6. Open up the public_html directory.

  7. Delete the file in there called index.html

  8. Upload your index.html file and any other files you need to upload.

  9. Disconnect and close the FTP client.

  10. Point your browser to and view your brand new website!


Subdomains are a way of creating separate accounts within your master account, which are accessed as separate URLs. For example, you could set up a "test" subdomain on your master account "", which would be accessed as "". A lot of larger businesses use subdomains to establish branding and focus on separate product lines, because a subdomain creates a separate URL and web presence. However, you do not create a new CPanel when you create a subdomain. You still perform most administration functions for the subdomain through your master CPanel.

Practically, a subdomain is a sub folder within the public_http level of your account that has it's own cgi-bin directory. The "test" example above creates a new top-level folder called test, with a cgi-bin sub-folder. Upload your files for the subdomain to this location, including a separate home file (such as index.htm).

To add a subdomain:

  1. Click on the Subdomains button on the CPanel home page.

    Note: You can only successfully create a new subdomain once your DNS number has successfully propagated for this account.

  2. Enter the text for the new subdomain in the field in the available field. You must conform to domain name conventions for the addition to the name.

  3. Click on the Add button. A folder with the same name as the subdomain has now been added to your public_html folder, with a cgi-bin sub-folder.

Setting up E-Mail with an email client

Manual Configuration:

Username: [username]
Password: [use your password]

If you need help, see the tutorials for the email client you use: Outlook Express, Microsoft Outlook , Eurora.

Automatic Outlook Express Configuration:

You can download an automatic configuration file from CPanel email settings page. It's very easy:

  1. Click on the Add/Remove Accounts link in the Mail area.

  2. Click on the Outlook (Express) AutoConfig link next to the required account.

  3. Read the message in the alert window and click on the OK button. You may need to repeat this step two or three times.

  4. Click on the Open this file from its current location radio button, and click on the OK button in the File Download window.

  5. Click on the Yes button in the Registry Editor window and repeat for the last window. Outlook Express has now been configured for this account. You need to repeat this process for as many accounts as you want to access through Outlook Express.

How to Create a MySQL data base in CPanel?

In CPanel home page click on My SQL databases. Now, to see what you have to do after it Click here; you will see that is very easy!

Copyright © 2004-2019 Masterprohosting Hosting Plans | Data Center | Support | Domains | Conditions